In 2024, Care and Youth Caribbean Netherlands (ZJCN) introduced a physical healthcare card in Bonaire, Sint Eustatius, and Saba. The healthcare card replaces the paper insurance certificate. Previously, you had to collect an insurance certificate from the ZJCN office before traveling abroad. With the introduction of the healthcare card, this is no longer necessary.
The healthcare card serves as proof that you are registered with ZJCN (an insurance certificate), but it is not a travel insurance policy or a guarantee letter.
What information is on your healthcare card?
Your first name, last name, ID number, date of birth, and place of residence (Bonaire, Sint Eustatius, or Saba).
ZJCN’s contact details for quick communication in case of medical emergencies abroad.
When should you use the healthcare card?
In case of unexpected medical emergencies abroad, such as illness or hospitalization. In such cases, contact ZJCN as soon as possible.
Locally at general practitioners, hospitals, pharmacies, and laboratories in Bonaire, Sint Eustatius, and Saba.
Collect your healthcare card during walk-in hours at the ZJCN office
To make it easier to collect your healthcare card, you can now visit our office at Kaya Grandi 91 during our fixed walk-in hours:
Monday, Wednesday, and Friday: 08:00 – 12:00
Tuesday and Thursday: 13:00 – 16:00
Prefer to Schedule an Appointment?
It is also possible to schedule an appointment in advance. Send an email to zorgpas@zorgverzekeringskantoor.nl and include your full name, ID number (sédula), and phone number. We will contact you as soon as possible to arrange an appointment.
The healthcare card replaces the paper insurance certificate. Previously, you had to request an insurance certificate from the ZJCN office before travelling abroad. With the introduction of the healthcare card, this is no longer necessary. The healthcare card contains ZJCN's contact details, so you can always easily get in touch with ZJCN. Additionally, the card can also be used locally at GP practices, hospitals, pharmacies, or labs.
The healthcare card is proof that you are registered with ZJCN (an insurance certificate), but it is not a travel insurance policy or a guarantee letter. If you encounter a medical emergency abroad, such as a serious illness or hospital admission, you should contact ZJCN as soon as possible using the contact details on the card.
*ZJCN advises all residents of the Caribbean Netherlands to take out travel insurance before travelling abroad.
With the healthcare card, you always have ZJCN's contact details if you need urgent medical care while abroad, which cannot be postponed.
First name, last name, ID number, date of birth, and island.
Every registered resident of the Caribbean Netherlands who have been insured with ZJCN for at least two years will receive a personal healthcare card. Parents of children under 18 years old can collect their child’s card.
Residents with a disability who cannot collect their healthcare card can authorise a family member to collect it on their behalf using an authorisation form. The authorisation form is available both online and at the ZJCN office. When submitting the form, both the client’s and family member’s original sedula must be provided.
The validity period of the healthcare card varies depending on the insurance period and ranges from a minimum of two years to a maximum of five years.
Yes, please remember to bring a valid sedula and the completed customer form. We also request your bank account number so that we can register it in our system. This is not mandatory, but facilitates the reimbursement of any future claims. Additionally, we require your current phone number and email address to ensure your details are up-to-date in our system.
No, the first healthcare card is free of charge. However, a replacement fee will be charged if the card is lost or needs to be replaced.
No, the healthcare card is not considered an official identification document. For identification purposes, you can use your sedula, passport, or driver’s licence.
If you lose your healthcare card, you are advised to request a replacement from the ZJCN office as soon as possible.
No, you will not receive a healthcare card. You will still need to visit the ZJCN office to obtain a paper insurance certificate before travelling abroad.
