ZJCN Registration and Medical Referral Coordinator

HBO | Work location BES | 36 hours | Vacancy number P&O2025_03_004 | Closing date: 29 April 2025

Job description

As a Registration and Medical Referral Coordinator you will be responsible for managing the Registration and Medical Referral departments. In this role you will be the lynchpin between both departments and you will be responsible for ensuring the efficient and effective execution of processes. You will contribute to the continuous improvement of services and will work closely with internal and external stakeholders.

You will identify issues and areas of concern relating to (the method of) service provision, administration and applicable work processes and you will contribute and advise on ways to improve them. You will propose improvements and solutions from the perspective of service excellence.

Tasks and responsibilities

• You will be responsible for the day-to-day management of the Registration department and the Medical Referrals department, with a focus on achieving results and improving services.
• You will collaborate with colleagues and other stakeholders to improve the joint provision of services.
• You will encourage and facilitate continuous process improvements and ensure that departments take ownership of their processes.
• You will conduct periodic work consultation meetings and act as a point of contact for complex casework and escalations.
• You will safeguard and improve quality and compliance with legislation and regulations, with Service Excellence being the ultimate goal.
• You will report to the team leader on the departments’ progress and results.
• Together with the team leader you will coach employees and supervise their development.

Competencies

• Organisational sensitivity.
• The ability to cooperate.
• Customer-oriented.
• Situational awareness.
• The ability to manage and help staff develop.
• Good planning and organisational skills.
• The capacity to solve problems.
• The ability to reflect and work on your personal development.

Job requirements

• You have, at least, a higher vocational education (HBO) level of professional and intellectual ability.
• A minimum of 3 years’ experience in a coordinating or managerial role.
• You have knowledge in the field of service provision and related attitude aspects, methods, etc.
• You have knowledge and experience of providing education/training and instruction in this field.
• You have a broad knowledge of policyholder administration and the related systems/applications.
• You have knowledge of the area of activity and of relevant procedures, rules, legislation and regulations, methods and techniques.
• You have knowledge of, and insight into, the targets and objectives, as well as the work processes and functional relationships of the healthcare insurance office and of the units to be supported, or the (business) environment which is relevant to the area of activity.
• You have strong organisational and communication skills.
• You have a proactive and results-oriented attitude.

What do we offer?

• An appointment in accordance with the Rechtspositiebesluit Ambtenaren BES (BES Civil Servants (Legal Status) Decree);

• A competitive salary in preliminary scale 10 or salary scale 11 (of at least $ 3.578,- and at most $ 4.644,- per month), in case of a 36-hour working week. Assignment to a pay scale based on knowledge and experience;
• Holiday allowance (8.33% of the annual income);
• A thirteenth month (8.33% of the annual income);
• A vitality allowance;
• A pension provision placed with Pensioenfonds Caribisch Nederland (PCN);
• 182 holiday hours in case of a 36-hour working week;
• A temporary appointment of one year with the prospect of a permanent appointment for good performance and a positive assessment result;
• A relocation scheme for candidates who respond from outside the island.

Procedure

An assessment, case and/or reference check may be part of the procedure.
The following order is taken into account in the selection:

• Official RCN staff on the BES Islands (internal);

• Residents of the Caribbean part of the Netherlands (external);
• Other candidates (external)

Appointment requirements

• A Certificate of Good Conduct (VOG);
• A medical examination for admission to the pension fund ( participation is mandatory, including a personal contribution);
• Dutch citizenship.

Good to know for those interested outside the Caribbean Netherlands

• The salary is in US dollars which is the official currency in the Caribbean Netherlands;
• The Caribbean Netherlands has its own tax regulations. Income above the tax-free allowance of $21,373 in 2025 will be taxed at a rate of 30.4% in the first bracket, up to an income of $51,250. In the second bracket, a tax rate of 35.4% applies.
• You are or will become a resident of the Caribbean Netherlands.

More information?

For more information regarding the vacancy you can contact Sulay Lau, Team Leader Care, email sulay.lau@zorgverzekeringskantoor.nl

Digital application:

You can send your Curriculum Vitae, along with a motivation letter to vacature@rijksdienstCN.com