SZW General staff member

Are you customer oriented and proactive? Are you interested in social security regulations and benefits in the Caribbean Netherlands? If so, we’re looking for you!

Upper secondary vocational education (MBO-4) | Bonaire | 39.5 hours | P&O2020_11_003 | Closing date: 2 December 2020

Job description

As a general staff member, you are responsible for a range of activities regarding the application of social insurances and social security benefits. You answer questions from clients and ensure applications are processed efficiently and effectively.


  • The correct processing of applications for social insurances and social security benefits.
  • Conducting intake interviews with new clients.
  • Performing checks and follow-up checks of existing clients.
  • Verifying client details in cooperation with Civil Affairs.
  • Answering general questions and providing information to clients.
  • Archiving and filing tasks, and updating SZW applications. 
  • Maintaining contact with chain partners.
  • Looking into calculation issues and reporting on them.
  • Ensuring social security benefits are paid correctly and solving discrepancies, if any.
  • Ensuring contact between SZW, clients and partners.

The organisation

The RCN Unit for Social Affairs and Labour (Sociale Zaken en Werkgelegenheid, SZW) falls below the Ministry of the same name in the Netherlands and is responsible for social security and welfare in the Caribbean Netherlands.

To this end, a separate unit has been established. Led by the unit head, this unit is responsible for: Old Age Pension (AOV), Social Relief, General Widows and Orphans Benefits (AWW), the Labour Inspectorate, Labour Affairs, Wage Loss, and the granting of Work Permits.

Your competencies

  • Forming judgements
  • Integrity
  • Customer focus
  • Results-oriented attitude
  • Team player
  • Planning and organisation
  • Self-development
  • Flexibility

Job requirements

  • Upper vocational secondary education (level 4 MBO) certificate/Higher professional education (HBO) mind-set and work ethic (preferably legal administrative).
  • Knowledge of the field of SZW in the Caribbean Netherlands and social security legislation and regulations.
  • Good communicative skills, conscientious.
  • A good spoken and written command of Dutch and English.

What do we offer?

  • A salary in line with the market, preliminary salary scale 7 and salary scale 8 between a minimum of USD 1,960 and USD 3,126 per month based on a work week of 39.5 hours. A pay grade based on knowledge and experience.
  • A 13th month’s salary (minimum of USD 1,750).
  • Holiday pay at 8.33% of salary.
  • A good pension regulation administered by PCN.
  • Internal training opportunities.
  • 184 hours of holiday (based on a work week of 39.5 hours).
  • The appointment is for a temporary position, for the period of one year, with the prospect of a permanent appointment on the basis of BES legislation.
  • A relocation regulation if you apply from abroad.

Requirements for appointment

  • Candidates must provide a Certificate of Good Conduct (VOG) and undergo a medical examination.
  • Candidates must have the Dutch nationality.
  • In the event of equal qualifications, internal candidates will be given priority over external candidates.

More information?

For more information about this vacancy, please contact Jullisa Stroop,
telephone: +599 7810504.

Digital applications

You can send your Curriculum Vitae and cover letter to: