P-Direkt Contact Center employees (6 fte)

The organisation

P-Direkt is the HR service provider of the Central Government in the Netherlands. We offer a wide range of services at the intersection of HR and ICT to almost 155,000 employees and managers of ministries and other government organisations. Our best-known end products are payroll services ('everyone the correct salary on time') and information provision. With our innovative technology, employees and managers of the Central Government easily organise their personnel matters via the self-service portal. Every year, we process well over €9.7 billion worth of personnel and payroll expenses.

P-Direkt is a shared service organisation and part of the Ministry of the Interior and Kingdom Relations. Well over 800 employees are employed at P-Direkt, distributed over three locations: The Hague, Zwolle, and Bonaire.

Our location on Bonaire has been operational since 2015. From Bonaire we ensure that our services remain available until 22:00 o'clock in the Netherlands by making efficient use of the time difference between Bonaire and the Netherlands.
The Contact Centre has the objective of assisting the public servant of the Central Government by telephone, email or chat by effortlessly organising personnel and payroll matters. In addition, the Contact Centre processes supplied orders in the P-Direkt portal.

You can find more information about our organisation on the website https://www.p-direkt.nl

Job description

As a Contact Centre Officer, you answer our clients’ questions via telephone, email, and chat. Do you enjoy assisting clients by telephone? That is perfect! The majority of the questions come in by phone. It is important that you can handle different types of clients. This also ensures that even clients who are resistant receive the proper support.

You also process mutations in various systems. You do this based on incoming requests. You honour your commitments, you check the quality of your own work, and you value feedback and are able to offer constructive feedback to others on areas for improvement. You actively work on building your career and are permanently developing yourself. You want to achieve results, for yourself, but above all for the client.

Job requirements

As an employee within our Contact Centre you are able to separate the main issues from the side issues and you bring structure to large amounts of information. You are accustomed to collaborating. You always keep your goal in mind but adapt when circumstances require. You are constantly spotting opportunities to further improve service to the client . You discuss  them with colleagues so that you can put these ideas into practice.

In addition, you have:

• A diploma at level 4 of Senior Secondary Vocational Education (MBO);
• Experience in the administrative processing of data in a system;
• Knowledge of the Microsoft Office package: Word, Excel, and Outlook;
• Communication skills, both in the spoken and in the written word, in the Dutch language;
• Good spoken command of Papiamento;
• Flexibility in changes in your activities. Depending on the work offered, your activities may differ;
• The willingness to develop yourself and to participate in instruction / training.

Competencies

• Working accurately;
• Customer focus;
• Flexibility;
• Self-development
• Integrity;
• Collaboration skills
• Communication;
• Adaptability.

What do we offer?

• An appointment in accordance with the Rechtspositiebesluit Ambtenaren BES (BES Civil Servants (Legal Status) Decree);
• A competitive salary in preliminary scale 6 with the potential of advancing to salary scale 7 or 8 of at least $ 2,282 and at most $ 4,016 per month, in case of a 36-hour working week. Assignment to a pay scale based on knowledge and experience; 
• Holiday allowance (8.33% of the gross monthly income);
• 13th month (8.33% of the annual income);
• Vitality allowance; 
• A pension provision placed with Pensioenfonds Caribisch Nederland (PCN);
• 182 holiday hours in case of a 36-hour working week;
• A temporary appointment of one year;
• A removal scheme for candidates who respond from outside the island.

Procedure

A (language) assessment, case and/or reference check may be part of the procedure. This vacancy is opened simultaneously internally and externally, in the course of which the following order is taken into account in the selection:

• Official RCN staff on the BES Islands (internal); 
• Residents of the Caribbean part of the Netherlands (external); 
• Other candidates (external). 

Appointment requirements

• A Certificate of Good Conduct (VOG);
• A medical examination in connection with mandatory registration with the pension fund (with personal contribution);
• Dutch citizenship.

Good to know for those interested outside the Caribbean Netherlands

• The salary is in US dollars which is the official currency in the Caribbean Netherlands; 
• The Caribbean Netherlands has its own tax regulations. The income exceeding the tax-free sum of $21,956 in 2026 is taxed in the first bracket, up to an income of $53,198, at 29.4%. In the second bracket, a tax rate of 38.4% applies. 
• You are or will become a resident of the Caribbean Netherlands. 

More information?

For information about this position you can contact: Marisol Vrolijk, Manager, telephone number: +599 796 6583 or Jeaneliz Goeloe, Manager, telephone number: +599 795 2517.

Digital application

You can send your Curriculum Vitae accompanied by a motivation to: vacature@rijksdienstCN.com.