KPCN Control Room Operator (2 FTE)

MBO3 | Location Bonaire | 36 hours | Vacancy number: P&O2024_011_008 | Closing date: 10^th December 2024

Job description

As an Operator, you are responsible for the acceptance, assessment, prioritisation, and distribution of urgent calls (requests for assistance) from citizens. You register these and deploy adequate assistance. You receive and handle requests for assistance from colleagues and you manage the police deployment and communication during (large-scale) incidents. Sometimes you will also handle non-urgent notifications. You work under the operational management of the Control Room Manager, to whom you also report.

The organisation

The Dutch Caribbean Police Force (KPCN) is a small and dynamic force with the islands of Bonaire, St. Eustatius, and Saba as its area of operation. Although the force is small in size, it includes all the processes of a full-fledged force. Staff are vigilant and service-oriented, decisive and professional. We are looking for enthusiastic, broadly deployable, flexible employees who want to build on the future of the force with us.

The department

At the control room, notifications are accepted and translated into the required deployment. The way in which the emergency services and the police respond to emergency requests largely determines the trust that citizens have in the emergency services and the police. There is often a confluence of demand for police, fire brigade, ambulance, and the Royal Netherlands Marechaussee. The control room also expressly has a guiding and coordinating role. A manager is always available by phone if important decisions need to be taken that fall outside your competence.

Competencies

• Resistance to stress;

• Planning and organisation;
• Listening skills;
• Natural preponderance;
• Empathy;
• Assessing ability;
• Team player.

Job requirements

• Your professional and intellectual ability is at the level of MBO3 (Senior Secondary Vocational Education level 3);
• You have knowledge of and experience with control room technology, means of communication, and the relevant computer programs and applications;
• You have excellent knowledge and command of Dutch, Papiamento, and English, and active command of Spanish is preferred;
• You have excellent communication skills and you are able to speak with callers in a customer-oriented manner and you are able to retrieve the nature and seriousness of the notification;
• Your conversational skills are excellent and you are skilled at directing and leading a conversation;
• You have a flexible approach with regard to the work from a substantiative perspective as also with regard to the working hours. Work is performed on the basis of a (24/7) roster;
• You have a task-mature attitude, you assume responsibility, this means that you are proactive, assertive, and stress-resistant and that you react quickly in emergency situations;
• You get satisfaction from thoroughly sorting things out;
• You have an integrity and customer-oriented attitude, you know the rules, and you display this in your behaviour;
• You realise that you are the calling card of the Dutch Caribbean Police Force;
• Candidates with police experience are preferred.

If you are appointed then we expect of you that you:

• have specific training in the focus area of the control room;
• have knowledge of the relevant legislation and regulations, directives, (OM, Public Prosecutions Office) instructions, protocols, standards and guidelines, decision rules and procedures for the control room;
• have knowledge of and experience in emergency response and incident management;
• have knowledge of procedures and organisation of the implementation practice;
• have knowledge of privacy legislation.

Do you not possess all the requirements but are you nonetheless interested? KPCN will provide the necessary training, where possible. However, you will be expected to make every effort to meet these requirements within a reasonable period of time.

What do we offer?

• An appointment in accordance with the Rechtspositiebesluit ambtenaren BES (Legal Status Decree on Civil Servants BES);

• A competitive salary in initial salary scale 6 and job salary scale 7, monthly of at least $ 2,100.00 and at most $ 3,240.00 in case of a 36-hour working week. Assignment to a pay scale based on knowledge and experience;

• Holiday pay (8.33% of remuneration);
• A thirteenth month (8.33% of the salary, with a gross minimum of $ 1,750.00);
• A pension provision placed with Pensioenfonds Caribisch Nederland (PCN);
• 168 holiday hours for a working week of 36 hours per week;
• A temporary appointment of one year, with the prospect of a permanent appointment for good performance and a positive assessment result;
• A relocation scheme for candidates who respond from outside the island.

Procedure

An assessment, case and/or reference check may be part of the procedure.

This vacancy is open to both internal and external candidates, with the selection prioritised as follows:

• Official RCN staff on the BES Islands (internal)
• Residents of the Caribbean part of the Netherlands (external)
• Other candidates (external)

Due to the Christmas period, the first interviews will take place in January.

Appointment requirements

• A Certificate of Good Conduct (VOG);
• A medical examination for admission to the pension fund;
• Dutch citizenship.

Good to know for those interested outside the Caribbean Netherlands

• The salary is in US dollars which is the official currency in the Caribbean Netherlands;
• The Caribbean Netherlands has its own tax regulations. Income above the tax-free allowance ($ 20,424.00- in 2024) will be taxed at a rate of 30.4% in payroll tax;
• Participation in the pension fund is mandatory, including a personal contribution to it;
• You are or will become a resident of the Caribbean Netherlands.

More information?

For information about the content of the vacancy you can contact Mr Aishel Girigorie, Control Room Manager, telephone number +599 795 2733

Digital application

You can send your Curriculum Vitae accompanied by a motivation to vacature@rijksdienstCN.com