KPCN Control Room Operator

The organisation

The Dutch Caribbean Police Force (Korps Politie Caribisch Nederland, KPCN) is a small and dynamic force whose work covers the islands of Bonaire, St. Eustatius and Saba. Although small in size, its work includes all the processes of a fully-fledged police force. KPCN employees are vigilant, service-oriented, resolute and professional. We are looking for enthusiastic, versatile and flexible employees who want to help us build the force for the future.

The department

The control room is where calls are received and translated into action as required. The way in which the emergency services and the police interpret requests for emergency assistance determines, to a large extent, the confidence that the public have in them. We frequently receive multiple requests for assistance from the police, fire brigade, ambulance services and the Royal Netherlands Marechaussee (Koninklijke Marechaussee) and the control room explicitly plays a controlling and coordinating role as well. A manager can always be contacted by telephone whenever decisions have to be taken which fall outside your remit.

Job description

As an operator, you are responsible for receiving, assessing, prioritizing, and dispatching urgent reports and requests for assistance from citizens. You record relevant information, deploy appropriate police resources, and handle requests for assistance from colleagues.

You support command and communication during incidents and contribute to intelligence-led policing by consulting, enriching, recording, and sharing relevant information with deployed units. In doing so, you remain alert to details, risks, and signals that may be significant for the operational deployment of patrols on the street.

You execute your duties under the operational supervision of the dispatch center supervisor, to whom you report..

Job requirements

• You have a senior secondary vocational education (MBO 3) level of professional and intellectual ability.
• You have knowledge and experience of control room technology, communication resources and the relevant computer programmes and applications.
• You have an excellent knowledge and command of Dutch, Papiamentu and English, with an active command of Spanish being a definite asset.
• You have excellent communication skills and have the ability to communicate with callers in a client-friendly way and establish the nature and seriousness of the call during the course of the conversation.
• You have excellent conversation techniques and you are skilled in controlling and managing a conversation.
• You have a flexible attitude both with regard to the content of the work and in relation to working hours, which are arranged in accordance with a (24/7) roster.
• You have a mature attitude towards performing your duties, you take responsibility and this means that you are proactive, assertive and able to deal with stress and respond quickly in emergency situations.
• You find it fulfilling to get to the bottom of what is going on.
• You have an honest and client-friendly attitude, you know the rules and this is reflected in your behaviour.
• You realise that you are the face of the Dutch Caribbean Police Force.
• You have completed specific training which was focused on control room activities.
• You have up-to-date and relevant knowledge of legislation and regulations, directives, Public Prosecution Service instructions, protocols, standards, decision-making rules and procedures which are applicable to the control room.
• You have knowledge and experience of emergency assistance and incident management and know how to apply these in practice.
• You have insight into procedures and the organisation in practical situations and understand the relationship between the various control room processes.
• You have thorough knowledge of privacy legislation and will be careful to comply with this legislation when performing your work.

If you do not fulfil all the requirements, but are still interested in the job, KPCN will provide you with the necessary training where possible. However, you will be expected to do all you can to fulfil these requirements within a reasonable period of time.

Competencies

• The ability to cope with stress.
• Good planning and organisational skills.
• Good listening skills.
• A naturally strong character.
• The ability to empathise.
• The capacity to assess.
• A team player.

What do we offer?

• An appointment in conformity with the Rechstpositiebesluit Ambtenaren BES (BES Legal Status of Civil Servants Decree);
• A salary in line with the market, in initial salary scale 6 and job salary scale 7 a gross monthly salary between a minimum of $2.282,- and a maximum of $3.470,- based on a work week of 36 hours. A pay grade based on knowledge and experience;
• A holiday pay (8.33% of the gross monthly income);
• A13^th month (8.33% of the annual income);
• Vitality allowance;
• A pension plan administered by Pensioenfonds Caribisch Nederland (PCN);
• 182 holiday hours based on a work week of 36 hours;
• A temporary appointment of one year with the prospect of a permanent appointment in case of good performance and a positive appraisal;
• A relocation scheme for applicants not living in the island.

Procedure

An assessment, case, online screening and/or reference check may be part of the procedure.
This job is posted internally and externally at the same time, with candidates processed in order of priority as follows :

• Official RCN staff on Bonaire, Sint Eustatius and Saba (internal);

• Residents of the Caribbean part of the Netherlands (external);
• Other candidates (external);

Terms of appointment

• A Certificate of Good Conduct (VOG);
• Participation in the pension fund is mandatory,, including a personal contribution;
• A medical examination is required for this position. Without a positive result from this examination, the appointment will not proceed.
• Dutch citizenship.

Important information for interested applicants living outside the Caribbean Netherlands

• The salary is paid in American dollars, the official currency in the Caribbean Netherlands;
• The Caribbean Netherlands has its own tax regulations. Income above the tax-free allowance $21,956 in 2026 is taxed at 29.4% in the first bracket (up to an income of $53,198). A tax rate of 38.4% applies to the second bracket;
• You are or will become a resident of the Caribbean Netherlands.

More information?

For information regarding the vacancy, please contact Aishel Girigorie, , Unit chief Control Room BPZ +599 717 8000 or +599 715 8039.

Digital applications

You may send your curriculum vitae with cover letter to: vacature@rijksdienstCN.com.