BCN ICT Control Officer

Do you have an affinity with the digitisation and automation of processes? Do you have experience in releasing products and services? Are you solution-oriented? Then read on quickly!

HBO| Bonaire|39.5 hours|P&O2019_07_003 |Closing date: August 21st, 2019

As ICT Control Officer you will be the point of contact for queries regarding (among others) support, application development, acceptance testing, performing analyses and providing advice on incidents, changes and problems. 

Duties and responsibilities

  • You will contribute to creating/adjusting and maintaining an ICT vision and portfolio plan (portfolio steering) 
  • You will assist the information manager in practising ‘principalship’ for all ICT matters (such as research, definition study, application development, infrastructure, services, maintenance and support)
  • (Following acceptance testing,) you will provide advice on the release of delivered (intermediate) products, services and releases, and on the approval of specifications, architecture and design products
  • You will attend the regular meetings with the SSO-CN and ICT suppliers 
  • You will take care of incident, change, problem and quality management; you will perform impact analyses and provide advice regarding incidents, changes, problems and quality issues
  • You will organise acceptance testing; you will draft test plans and coordinate user acceptance testing and counsel superusers
  • You will contribute to (organising) authorisation management and monitor user satisfaction
  • You will support the information manager in organising and managing the help desk; where necessary you will call in the expertise of the Netherlands Tax and Customs Administration (hereinafter NTCA; Belastingdienst Nederland) in the case of complex organisation and solution issues 
  • You will also contribute to the coordination with the European Netherlands and the information management department of the NTCA
  • You will keep an eye on and monitor production planning (as far as it is automated) and progress reports regarding ICT development
  • You will keep an eye on and monitor interfaces between the various applications and you will be responsible for solving incidents
  • You will contribute to supporting and advising the Tax Office CN (Belastingdienst/CN, hereinafter B/CN) management team concerning ICT issues

Our organisation

Since October 10th, 2010 Bonaire, St. Eustatius and Saba have been part of the Kingdom as three separate Public Entities (Openbare Lichamen, OL). The B/CN has been established for the levy, collection and supervision of Government Taxes, and the performance of customs duties. The B/CN is a special unit within the European Netherlands Tax and Customs Administration (Belastingdienst Europees Nederland), subject matter-wise, organisationally as well as geographically. 

On behalf of the government, the B/CN generates tax revenues via tax legislation by means of levy, collection and supervision. The B/CN exercises its (customs) supervision of the import, export and transit of goods and of compliance with legislation on safety, healthcare, economy, environment, and economic planning and financial integrity, partly through functional lines with the European Netherlands Customs Administration (Douane Europees Nederland). The B/CN levies and collects national insurance, employee insurance, and healthcare insurance premiums.

The B/CN also stands for fraud prevention in the aforementioned areas and has functional lines with the Fiscal Intelligence and Investigation Service (Fiscale en Economische Opsporingsdienst, FIOD) in the European Netherlands for this purpose. Furthermore the B/CN takes care of the collection of island taxes and levies in Bonaire and it also takes care of the levy and collection of child support monies for the benefit of the Guardianship Council.

The B/CN has a workforce of +/- 110 FTEs and comprises offices in Bonaire (front and back office), 
St. Eustatius (front office) and Saba (front office).  The B/CN director is in charge of management together with the management team. 

Staff department

Within the BC/N, ICT matters fall under the Staff department and ICT employees report to the managing director. ICT plays an important role within the BC/N. The digitisation and automation of processes will promote both internal and external customer orientation in the near future.

Your competencies

  • an understanding of the business processes of users
  • proper knowledge of applications/systems used by the B/CN
  • skilled in performing impact analyses and drafting test plans
  • broad knowledge of the relevant developments in the area of development and management in the area of ICT
  • knowledge in the area of service management and internal contract management
  • theoretical and implementation-oriented knowledge of a professional area and an understanding of organisational, social, financial, technical, economic or legal connections in relation to the own field of activity 

Job requirements

  • An HBO (higher vocational education) level of working and thinking in computer science
  • At least three year of relevant work experience in a similar position 
  • You have an affinity with working customer-oriented and you have service-oriented skills

What we offer

  • A salary in line with the market, initial salary scale 9 and job salary scale 10 between a minimum of $2,579.00 and a maximum of $3,927.00 per month based on a work week of 39.5 hours. A pay grade based on knowledge and experience.
  • An end-year bonus of 6% of the remuneration
  • A holiday pay of 8.33% of the remuneration 
  • A proper pension plan administered by PCN
  • In-house training opportunities
  • 184 holiday hours 
  • A temporary appointment of one year with the prospect of a permanent appointment, based on BES law, good performance and positive appraisal
  • A relocation scheme if the applicant lives abroad

Other employment conditions

  • An assessment may be part of the selection procedure
  • Submission of a Certificate of Good Conduct (Verklaring Omtrent het Gedrag, VOG) and a medical examination is required
  • In the event of equal qualifications, internal candidates will be given priority over external candidates
  • Dutch citizenship is a requirement to qualify for a position with the Rijksdienst Caribisch Nederland

The salary will be determined depending on training and experience.
Local employment conditions apply to all job vacancies.

For more information about the job vacancy, please contact:

Name: Marco Langhorst, Information Manager
Telephone: +599 7810274

Digital applications

You may send your curriculum vitae with cover letter to:
Email: sollicitatie@rijksdienstCN.com