You can make an appointment for a new residence application or an extension. To do this, send an email to the email address of the island where you live.
In the email, state that you would like to make an appointment. Also indicate which declaration or permit you want to apply for. Include the full names and dates of birth of yourself and any family members. You will then receive confirmation of your appointment by email.
Do you have an application in progress but still need to submit missing documents?
You can do this in two ways:
- You can visit our information desk during the walk-in consultation hours, or
- You can send the documents by email.
Are you sending the documents by email? Please indicate which application the documents are for.
Have you received a message that your application is ready? Then you can collect your decision at the collection desk. Please bring your passport.
Do you want to know the status of your application or do you have another question? Please contact us by phone or email.
Attention: the IND does not accept contact details from intermediaries. The applicant must personally be available. Keep your data up to date.
| General | |
|---|---|
| Tel | + 599-7158330 |
| |
| Bonaire | |
|---|---|
| Address | Kaya Gresia 11, Kralendijk |
| Openinghours | Monday to Thursday: 08.00 AM - 12.00 PM and 1.30 PM - 3.30 PM |
| Opening hours pick-up counter | Monday to Thursday: 1:30 PM – 4:00 PM |
| Friday: 8:00 AM. – 12:00 PM | |
| Tel | +599 715 8330 |
| Reachable by telephone | Monday - Thursday 8.00 AM - 12.00 PM |
| IND@rijksdienstCN.com | |
| St. Eustatius | |
|---|---|
| Address | Cottageroad z/n, Oranjestad |
| Openinghours |
Monday: 08.00 AM - 12.00 PM (Applications can be submitted by appointment only) |
| Tuesday: 08.00 AM - 12.00 PM (Applications can be submitted by appointment only) | |
| Wednesday: 08.00 AM - 12.00 PM (Applications can be submitted by appointment only) | |
| Thursday: 08.00 AM - 12.00 PM (Dutch Citizenship Desk only) | |
| Friday: Closed | |
| Tel | +599 318 3377 |
| Reachable by telephone | Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM |
| INDStatia@rijksdienstCN.com | |
| Saba | |
|---|---|
| Address | Cap. Matthew Levenstone Street z/n, The Bottom |
| Openinghours |
Monday: 08.00 AM - 12.00 PM |
| Tuesday: 08.00 AM - 12.00 PM | |
| Wednesday: 08.00 AM - 12.00 PM | |
| Thursday: 08.00 AM - 12.00 PM | |
| Friday: Closed | |
| Tel | +599 416 3805 |
| Reachable by telephone | Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM |
| INDSaba@rijksdienstCN.com | |
Do you have a complaint about the IND?
You may make your complaint as follows:
- By telephone via +599715-8330
- In person at one of our service counters
- In writing: by e-mail, by post or by submitting your complaint via one of our service counters
Making a complaint does not affect any of your applications pending at the IND. If possible, complaints made by telephone or in person will be dealt with informally right away by engaging in conversation with you about your complaint.
Complaints in writing
If you make a complaint in writing, your complaint should meet the following requirements:
- The name and address of the person making the complaint should be stated
- The complaint should include a description of the conduct against which the complaint is made
- The notice of complaint should be dated and signed by the person making the complaint
If you have made a written complaint you will be given the opportunity to be heard in most cases.
The IND aims to finalise your complaint within six weeks. If this is not feasible and you give your consent, this period will be extended by four weeks. You will receive a response in writing to your complaint.
Nationale Ombudsman
If you are not satisfied with how your complaint was dealt with, you may request the National Ombudsman as an external complaints handler to launch an investigation within one year after publication of this letter.
The request should include:
- your name and address
- a description of the conduct and a statement saying who performed this conduct and who has been subjected to this conduct
- the grievances regarding the conduct as well as
- how the complaint was made and the findings of the investigation into your complaint
The National Ombudsman's postal address is:
Nationale Ombudsman,
Postbus 93122,
2509 AC DEN HAAG