Contact
To submit applications (new or renewal) or pick up permits, you can make an appointment. For information on the status of your application or other matters, we advise you to contact us by phone or email.
To submit missing documents, please stop by, and hand them over to the porter.
| General | |
|---|---|
| Tel | + 599-7158330 |
| IND@rijksdienstCN.com |
| Bonaire | |
|---|---|
| Address | Kaya Gresia 11, Kralendijk |
| Openinghours |
Mon: 08.00 AM - 12.00 PM and 1.30 PM - 3.30 PM Tue: 08.00 AM - 12.00 PM and 1.30 PM - 7.00 PM Wed: 08.00 AM - 12.00 PM and 1.30 PM - 3.30 PM Thu: 08.00 AM - 12.00 PM and 1.30 PM - 3.30 PM Fri: 08.00 AM - 12.00 PM (No walk-ins*) *On Fridays, only permits are issued. For other services, |
| Tel | +599 715 8330 |
| Reachable by telephone | Monday - Thursday 8.00 AM - 12.00 PM |
| IND@rijksdienstCN.com |
| St. Eustatius | |
|---|---|
| Address | Cottageroad z/n, Oranjestad |
| Openinghours |
Mon: 08.00 AM - 12.00 PM Tue: 08.00 AM - 12.00 PM Wed: 08.00 AM - 12.00 PM and 1.00 PM - 3.00 PM Thu: 08.00 AM - 12.00 PM Fri: Closed |
| Tel | +599 318 3377 |
| Reachable by telephone | Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM |
| INDStatia@rijksdienstCN.com |
| Saba | |
|---|---|
| Address | Cap. Matthew Levenstone Street z/n, The Bottom |
| Openinghours |
Mon: 08.00 AM - 12.00 PM Tue: 08.00 AM - 12.00 PM Wed: 08.00 AM - 12.00 PM and 1.00 PM - 3.00 PM Thu: 08.00 AM - 12.00 PM Fri: Closed |
| Tel | +599 416 3805 |
| Reachable by telephone | Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM |
| INDSaba@rijksdienstCN.com |
Do you have a complaint about the IND?
You may make your complaint as follows:
- By telephone via +599715-8330
- In person at one of our service counters
- In writing: by e-mail, by post or by submitting your complaint via one of our service counters
Making a complaint does not affect any of your applications pending at the IND. If possible, complaints made by telephone or in person will be dealt with informally right away by engaging in conversation with you about your complaint.
Complaints in writing
If you make a complaint in writing, your complaint should meet the following requirements:
- The name and address of the person making the complaint should be stated
- The complaint should include a description of the conduct against which the complaint is made
- The notice of complaint should be dated and signed by the person making the complaint
If you have made a written complaint you will be given the opportunity to be heard in most cases.
The IND aims to finalise your complaint within six weeks. If this is not feasible and you give your consent, this period will be extended by four weeks. You will receive a response in writing to your complaint.
Nationale Ombudsman
If you are not satisfied with how your complaint was dealt with, you may request the National Ombudsman as an external complaints handler to launch an investigation within one year after publication of this letter.
The request should include:
- your name and address
- a description of the conduct and a statement saying who performed this conduct and who has been subjected to this conduct
- the grievances regarding the conduct as well as
- how the complaint was made and the findings of the investigation into your complaint
The National Ombudsman's postal address is:
Nationale Ombudsman,
Postbus 93122,
2509 AC DEN HAAG