Submitting (new or renewal) applications or collecting permits (if you do not wish to receive this by post) can be done by appointment only. Due to the limited service, it may be that your made appointment has to be rescheduled. In this case the IND will contact you by telephone.
For information about the status of your application or other matters, we can be reached by telephone Monday through Friday from 8AM to 12AM. You can also reach us via :
You do not need to make an appointment in advance to submit missing documents; you can deposit them in the mailbox at our office.
|Address||Kaya Almirante Pedro Luis Brion 12, Kralendijk|
|Openinghours||By appointment only: Mondays to Thursdays from 08.00 AM until 12.00 PM and from 1.00 PM - 3.00PM|
|Reachable by telephone||Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM (+599 715 8330)|
|Address||Cottageroad z/n, Oranjestad|
|Openinghours||Mondays to Thursdays from 8.00 AM until 12.00 PM open to the public.
Closed to the public on Fridays.
|Reachable by telephone||Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM (+599 318 3377)|
|Address||Cap. Matthew Levenstone Street z/n, The Bottom|
|Openinghours||Mondays to Thursdays from 08.00 AM until 12.00 PM open to the public.
Closed to the public on Fridays
|Reachable by telephone||Mondays to Thursdays from 8.00 AM until 12.00 PM and from 1.00 PM until 3.00 PM (+599 416 3805)|
Do you have a complaint about the IND?
You may make your complaint as follows:
- By telephone via +599715-8330
- In person at one of our service counters
- In writing: by e-mail, by post or by submitting your complaint via one of our service counters
Making a complaint does not affect any of your applications pending at the IND. If possible, complaints made by telephone or in person will be dealt with informally right away by engaging in conversation with you about your complaint.
Complaints in writing
If you make a complaint in writing, your complaint should meet the following requirements:
- The name and address of the person making the complaint should be stated
- The complaint should include a description of the conduct against which the complaint is made
- The notice of complaint should be dated and signed by the person making the complaint
If you have made a written complaint you will be given the opportunity to be heard in most cases.
The IND aims to finalise your complaint within six weeks. If this is not feasible and you give your consent, this period will be extended by four weeks. You will receive a response in writing to your complaint.
If you are not satisfied with how your complaint was dealt with, you may request the National Ombudsman as an external complaints handler to launch an investigation within one year after publication of this letter.
The request should include:
- your name and address
- a description of the conduct and a statement saying who performed this conduct and who has been subjected to this conduct
- the grievances regarding the conduct as well as
- how the complaint was made and the findings of the investigation into your complaint
The National Ombudsman's postal address is:
2509 AC DEN HAAG