Lodging an objection
Do you disagree with a contribution that has been charged or a decision about an entitlement to care? Then you may submit an objection with the Health Insurance Office. This must be done in writing and within 6 weeks at most.
The notice of objection must contain the following components:
- Your name and address
- The date and your signature
- A description of the decision against which you are objecting
- The reasons why you disagree with this decision.
If a notice of objection has not been submitted within 6 weeks, the ZVK shall declare the notice of objection to be inadmissible and the objection shall not be pursued further. The ZVK does its utmost to process a notice of objection within 5 days. The ZVK may declare an objection as grounded, partially grounded, partially ungrounded or ungrounded. If a detailed investigation appears to be necessary, the settlement may take somewhat longer. For example, the ZVK may decide to arrange for a public inquiry.
Appeal to the court and Disciplinary proceedings
Do you disagree with the decision or handling of your objection by the ZVK? You can appeal to the Court of First Instance of Bonaire, Sint Eustatius and Saba and possibly appeal to the Joint Court of Justice of Aruba, Curaçao, Sint Maarten and of Bonaire, Sint Eustatius and Saba.
If the care provider does not act according to the rules of conduct of its occupational group, you can also submit a complaint to the Medical Disciplinary Tribunal. This may involve, for example, a care provider that acted negligently, too slowly or provided too little information.