Patient transport

Everyone who is insured with the ZVK is entitled to reimbursement for patient transport. This involves:

  • Medically necessary transport by ambulance from or to a healthcare establishment, to or from your residence
  • Transport charges (not by ambulance) for insured persons who must undergo kidney dialysis, chemotherapy or radio therapy and can only move with the aid of a wheelchair or have eyesight that is so restricted they cannot move without guidance
  • 'Air ambulance' if there is an emergency because of illness or accident for which medical referral is necessary
  • Transport during medical referrals: from and to the airport and from your accommodations to your destination and vice versa

For the reimbursement of patient transport, the care provider must request prior permission from the ZVK unless there is an emergency. The transport of a companion is reimbursed if companionship is needed according to the attending physician or if it concerns the transport of an insured person under 18 or above 70 years of age.